In this conversation, Ronald Paulson shares his extensive journey in the distribution industry, particularly his 30-year career at Grainger, which he started unloading boxes in 100+-degree heat. Ron served in several leadership positions, including the director of Grainger’s grant program, the VP of business development, the RVP of branch services, and the president of FindMRO.com. He discusses his early experiences, lessons learned, and the importance of servant leadership. Ron reflects on transformative moments in his career, including Grainger’s response to the 9/11 crisis, and emphasizes the significance of relationships and communication. He also addresses the challenges distributors face and offers advice to the next generation of leaders, encouraging them to embrace opportunities and be a positive influence in others' lives. Includes: Early Career and First Impressions of Grainger Lessons from Warehouse Experience Significant Transitions in His Career Responding to National Crises: The 9/11 Experience The Invisible Backbone: The Role of Distributors Leadership Lessons Learned the Hard Way Navigating Modern Challenges in Distribution Always On Stage: The Importance of Presence Advice for the Next Generation of Leaders